Service & Support Engineer

PERMANENT SERVICE & SUPPORT ENGINEER MILTON KEYNES 28- 32K + bonus

PLEASE NOTE THIS IS NOT AN I.T ROLE - You should ideally come from an Electronic background

Due to expansion we are recruiting for a new, exciting position in which you can contribute to the success of the organisation

So lets start with the good stuff:-

• Standalone role with the freedom to make the job your own
• Varied, unlikely that no two days will be the same
• Well known in their field with a well-established international brand
• Annual bonus, subject to company performance

Plus the usual stuff, Pension, medical care, free on-site parking and working Monday Friday 9am 5pm (1 hour for lunch)

Daily duties are likely to involve:-

• Overseeing the department where the highest level of customer service is paramount.
• Support with technical product repair queries over the phone but also possibly face to face locally if required
• Reviewing and processing warranty repairs which will include
  • Speaking to the customers, engineers, and dealers to coordinate repairs. This would include ETA s and being involved in the process from start to completion.
• Ensure there is sufficient stock in order for any current or future repairs to be undertaken
• Process the necessary paperwork and invoices accordingly

In return, what we need from you:

• Similar experience in an electronic engineering role
• Excellent communication skills, both verbally and written
• Be able to demonstrate a high level of customer service
• Dexterity and an interest in diagnosing/troubleshooting to establish suitable solutions
• Curious mindset with the ability to learn
• Flexibility to pick up a manual and be able to gain in-depth knowledge around the products
• Work on your own initiative with self motivation

So, if you are interested and want an immediate opportunity, please apply immediately with your cv

Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of cv s we receive daily. However, your application will be reviewed within a two day working period. If you do not hear from us within this time, you have unfortunately been unsuccessful on this occasion.

This vacancy is being advertised by M.A.S Resourcing who are acting as an employment agency / business.