IT Sales Support Administrator

Internal Job Title: Quote and Config Specialist

Quote and Configuration Specialist

About the Role:

Are you a highly organised individual who thrives on keeping things running smoothly? As a Quote & Configuration Specialist, you ll play a vital role in supporting our sales team, ensuring customer quotes, orders, and contracts are handled efficiently and accurately. This is a fantastic opportunity to join a collaborative team where your attention to detail and administrative skills will make a real difference. Whether you re looking to build on existing experience or take the next step in your career, this role offers the chance to grow and develop in a supportive and fast-paced environment.

As a Quote and Configuration Specialist you will:

• Managing day-to-day administration of customer accounts with precision and care.
• Validating and maintaining essential documentation and electronic records.
• Processing customer quotes, orders, and contracts efficiently to meet deadlines.
• Supporting cross-selling and upselling of our products and services.
• Liaising with sales, technical, and logistics teams to address customer inquiries and ensure smooth operations.
• Monitoring order progress, resolving order-related issues, and providing timely updates to stakeholders.
• Continuously improving product knowledge to enhance profitability and customer satisfaction.

In order to set you up for success we are looking for the following skills and experience:

• Previous experience in an administrative role, ideally within a sales or customer service setting.
• Strong communication skills, both verbal and written, to connect effectively with customers and internal teams.
• Excellent problem-solving and analytical abilities to handle challenges proactively.
• The ability to work independently while contributing to team goals.
• Basic understanding of sales principles and customer service practices.
• Familiarity with CRM or ERP systems and an interest in technology (a plus but not required).

Who We Are
Ingram Micro Cyber Security Business Unit is a value-added distributor that accelerates the growth of Reseller and Managed Services Partners globally. We offer access to a global marketplace, expertise, solutions, and enablement programs that empower organizations to configure, provision, and manage technologies confidently and easily. As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics, technical and financial support, managed and cloud-based services, and product aggregation and distribution. Serving over 150 countries on six continents, we boast the world's most comprehensive portfolio of IT products and services.

Make an application to join the team!
None of this is achievable without great people, with a complete customer focus.Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer an excellent base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.

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